Experiencing issues with a new vehicle can be incredibly frustrating, especially when those problems lead to extended periods without your car. My personal experience with my 2021 VW ID.4 AWD Pro S led me down the path of the Volkswagen of America (VWOA) car buy back program. While my initial issues were minor annoyances, two significant failures ultimately resulted in my vehicle being out of service for a total of 60 days and counting, prompting me to explore the buyback option.
My journey began when I encountered the dreaded “Electrical System Not Working Correctly” error, a problem that sidelined my ID.4. Shortly after resolving this, a perplexing noise emanating from the rear wheels emerged, adding to my concerns and further disrupting my vehicle’s usability. These cumulative issues, detailed in online forums, pushed me to contact VW Customer Care on December 20th to formally request a buyback.
The process, to my surprise, moved relatively swiftly initially. Following my initial call, I received a prompt callback from Volkswagen, followed by an email on December 21st requesting documentation related to my vehicle’s issues. I submitted the necessary paperwork the very next day, December 22nd, officially initiating the buyback process.
Volkswagen provided a 20-working-day timeframe for a response, setting an expectation for a decision. However, as the 20-business-day mark passed without any communication, I reached out to VW again. I was then informed to expect an update by January 20th. Unfortunately, this date also came and went without any news, necessitating further follow-up with VW Customer Care. Persistence paid off, and on January 27th, I finally received confirmation: Volkswagen agreed to buy back my car. While the specifics of the financial agreement remain confidential, I can share my overall positive experience with the program itself. The process concluded with arranging the vehicle’s return to VW within the subsequent weeks.
With the buyback offer secured, I found myself back in the market for a new car. Perhaps surprisingly, I opted to purchase another VW ID.4, this time a 2023 AWD Pro S model. Although my previous 2021 ID.4 included the Gradient package, the 2023 Pro S trim offered readily available stock at my local Cook VW dealership, allowing for immediate delivery. Throughout my vehicle troubles, Cook VW had consistently provided helpful service, which factored into my decision to remain with the brand. In comparing the 2023 Pro S to my 2021 Pro S Gradient, the differences are, in my opinion, minor. The primary features I missed from my 2021 model were the power-folding mirrors, puddle lights, and silver rails and accents. For those awaiting the AWD Pro S Plus trim, exploring the non-Plus trim level cars available in your area might be a worthwhile alternative, given the similarities.
In summary, my experience with the Vw Car Buy Back Program was ultimately successful. If you are facing significant and unresolved issues with your Volkswagen, exploring the buyback program is a viable option. While I cannot discuss the financial aspects of my agreement, I am happy to answer any non-financial questions you may have about the process itself.
