Navigating aged care services can be a complex journey, especially when determining the right support for yourself or your loved ones in New South Wales (NSW). The Aged Care Assessment Program in NSW is designed to simplify this process by providing comprehensive assessments to identify the specific needs of older individuals and connect them with appropriate government-subsidised aged care services. This program is crucial for ensuring that older Australians receive the necessary support to maintain their independence and quality of life as they age.
The cornerstone of this program is the Aged Care Assessment Team (ACAT). ACAT plays a pivotal role in evaluating the needs of frail older people who require more intensive support. These expert teams are composed of healthcare professionals, including Registered Nurses, Occupational Therapists, Physiotherapists, and Social Workers, ensuring a holistic approach to assessment. ACAT operates across various settings, including private and public hospitals and within the community, to reach individuals wherever they may reside. Their primary function is to determine eligibility for government-subsidised aged care services, which encompass both Community Home Care Packages for those who wish to remain in their homes and Residential Aged Care services for individuals requiring a higher level of care. ACAT collaborates closely with Geriatricians, Psychogeriatricians, and Nurse Practitioners, further enhancing their expertise in addressing the complex health needs of older adults.
For those who require entry-level support to continue living independently at home, the Regional Assessment Service (RAS) offers a vital service. RAS staff assess older individuals for Commonwealth-funded, entry-level aged care services. These services are designed to provide practical assistance with daily living, enabling older people to maintain their independence within their communities. The range of services assessed by RAS is diverse, including meal services, community transport options, personal care assistance, social support programs, and nursing care in the home. By focusing on preventative and early intervention strategies, RAS helps older adults access the support they need to live comfortably and safely in their own homes for longer.
Beyond general aged care needs, the Dementia Outreach Service (DOS) provides specialised support for individuals diagnosed with dementia and their carers across Northern NSW Local Health District. DOS offers education, case management, and advocacy to help navigate the challenges associated with dementia. To access DOS, a formal dementia diagnosis is typically required, although the service can sometimes assist in facilitating the diagnosis process. The core aim of DOS is to empower people living with dementia and their carers through knowledge, social support, and community engagement. DOS acts as a crucial link, connecting clients with other relevant support networks and services as their needs evolve, ensuring continuous and tailored care. Importantly, DOS is a Commonwealth-funded aged care service and extends its support to younger individuals also living with dementia, recognising that dementia is not solely a condition affecting older adults.
Accessing Aged Care Assessment Services in NSW
Regardless of whether you believe ACAT, RAS, or DOS is the most appropriate service for your needs, the initial point of contact for all aged care assessments is My Aged Care. This national government service acts as the gateway to accessing all government-funded aged care services. To request an assessment from any of these teams, individuals, family members, carers, and aged care service providers should contact My Aged Care directly.
How to Contact My Aged Care:
The primary contact number for My Aged Care is 1800 200 422. This number can be used to initiate the process for accessing ACAT, RAS, or DOS assessments in Northern NSW.
While direct contact numbers for local Aged Care Assessment Teams are available for specific enquiries, all initial requests and referrals must go through My Aged Care to ensure a coordinated and streamlined approach to aged care service provision.
Local Aged Care Assessment Team Contact Numbers (for existing cases or specific enquiries after initial contact with My Aged Care):
- Tweed Aged Care Assessment Team – (07) 5506 7590
- Ballina Aged Care Assessment Team – (02) 6620 6222
- Grafton Aged Care Assessment Team – (02) 6641 8270
Regional Assessment Service Contact Number (for existing clients only, after initial contact with My Aged Care):
- Regional Assessment Service in Northern NSW Local Health District: (02)6620 6289
Dementia Outreach Service Contact Number (for existing clients only, after initial contact with My Aged Care):
- Dementia Outreach Service: (02) 6620 6274
By understanding the roles of ACAT, RAS, and DOS within the Aged Care Assessment Program in NSW and utilising My Aged Care as the central access point, individuals can effectively navigate the system and secure the necessary support to enhance their well-being and independence in later life.
