Navigating toll roads can often add unnecessary stress to your journey, especially when you’re in a rental car. National Car Rental offers a Toll Pass Service to alleviate this concern, allowing you to drive through toll plazas without the need to stop and pay cash. This service is designed for convenience, but it’s important to understand how it works, what charges to expect, and how to manage payments.
How National’s Toll Pass Service Simplifies Toll Payments
When you rent a vehicle from National, you might encounter toll roads. To make this process seamless, National automatically enrolls vehicles in their Toll Pass Service in many locations. This means you can drive through electronic toll collection lanes without needing to use cash or separate toll payment methods.
If you paid for your rental using a credit or debit card, the process is straightforward. Toll charges and any associated service fees will be billed directly to the card on file. There’s generally no immediate action needed from your side. However, National provides options for alternate payment methods if you prefer to use a different card or if you initially paid with cash.
For those who prefer to manage payments proactively or paid for their rental with cash, National offers a portal to pay tolls and violations online using an alternate credit card. It’s important to note that initiating an alternate payment doesn’t automatically prevent charges to your original card. Once an alternate payment is processed, any pending charges on the original card will be waived or refunded.
If you paid with cash and prefer to pay by check, National provides a mailing address for payments. Ensure you include your citation number and mail your payment to the provided PO Box in Atlanta, GA.
Decoding Toll Pass Service Fees and Charges
It’s crucial to differentiate between the Toll Pass Service fee and the actual toll charges. The daily Toll Pass Service fee is for the convenience of using the service – it does not cover the tolls themselves. This fee allows you to use toll roads without worrying about cash payments at each toll booth. You will be billed separately for the actual tolls incurred, in addition to the service fee.
Customers sometimes receive multiple bills for the same rental period. This is because National’s system generates a separate notification for each individual toll or violation. Therefore, if you passed through multiple toll points, you might receive multiple billing statements.
The additional fee you see on your bill is applied to cover all costs associated with tolls, violations, and their administration. This includes fees charged by toll authorities and the administrative work required to process and manage these charges.
Understanding Toll Authority and Billing Location
You might notice charges originating from Great Neck, NY, even if you didn’t rent or drive the vehicle in New York. This is because the Highway Toll Authority (HTA), National’s toll processing partner, is located in Great Neck, NY. Regardless of where you rented the vehicle, if you used a toll road and the toll was unpaid, the processing and billing will go through HTA in New York.
Need Assistance with Toll or Violation Queries?
If you have any questions or concerns regarding a toll or violation charge, National Car Rental provides multiple avenues for support.
Contact Options:
- Phone (United States Toll Free): 1 (800) 935-0112
- Phone (International Toll Free): 800 0910 1111
- Email: You can contact customer service via email through the contact us link on National’s website.
By understanding how National Car Rental’s Toll Pass Service operates, you can better manage toll road usage during your rental period and address any billing questions effectively. This service aims to provide a hassle-free experience, allowing you to focus on your journey.
