Understanding the PG&E CARE Program
The PG&E CARE program is designed to assist income-qualified households in California by offering a substantial discount on their energy bills. Eligible customers can receive a 30-35% discount on their electric bill and a 20% discount on their natural gas bill. This support is funded through a surcharge paid by other utility customers, making it a community effort to support those in need. The program aims to make energy more affordable, ensuring access to essential services for vulnerable households.
Eligibility for PG&E CARE: Income and Beyond
Eligibility for the PG&E CARE program is primarily based on household income. The program utilizes income guidelines that are updated annually to reflect changes in the cost of living. As of June 1, 2024, the income limits are effective through May 31, 2025, and are structured as follows:
| Household Size | Income Eligibility Upper Limit |
|---|---|
| 1-2 | $40,880 |
| 3 | $51,640 |
| 4 | $62,400 |
| 5 | $73,160 |
| 6 | $83,920 |
| 7 | $94,680 |
| 8 | $105,440 |
| Each Additional Person | $10,760 |
Beyond income, enrollment in certain public assistance programs also qualifies you for CARE. These programs include:
- Medicaid/Medi-Cal
- Women, Infants and Children Program (WIC)
- Healthy Families A & B
- National School Lunch’s Free Lunch Program (NSL)
- Food Stamps/SNAP
- Low Income Home Energy Assistance Program (LIHEAP)
- Head Start Income Eligible (Tribal Only)
- Supplemental Security Income (SSI)
- Bureau of Indian Affairs General Assistance
- Temporary Assistance for Needy Families (TANF) or Tribal TANF
PG&E CARE Program Verification Process
Verification is a standard procedure for the PG&E CARE program to ensure continued eligibility and proper allocation of resources. While specific verification methods can vary, PG&E may periodically request documentation to confirm that you still meet the income requirements or participate in a qualifying public assistance program.
Why Verification Matters: Verification helps maintain the integrity of the CARE program, ensuring that discounts reach those who genuinely qualify. It is a part of responsible program management and helps prevent fraud and misuse, allowing for the sustainability of the program for those who need it most.
How Verification Works: PG&E typically conducts verification through mail or email. They may request documents such as:
- Proof of income (tax returns, pay stubs, etc.)
- Proof of enrollment in a qualifying public assistance program (program award letter, benefit statement, etc.)
It is crucial to respond promptly and accurately to any verification requests from PG&E to avoid any disruption in your CARE program benefits.
Contacting PG&E for CARE Program Verification Assistance
If you have questions about the verification process or need to submit your verification documents, PG&E provides several avenues for assistance.
Phone: For direct assistance and to speak with a representative regarding your CARE program verification, you can contact PG&E at 866-743-2273.
Website: The PG&E website is a valuable resource for information and potentially managing your CARE program status. Visit the official CARE program page on the PG&E website for more details and online support options: CARE Program Website.
By proactively engaging with PG&E and responding to any verification requests, you can ensure continued access to the valuable savings offered by the CARE program.
Explore Additional Assistance: The FERA Program
Beyond CARE, PG&E also offers the Family Electric Rate Assistance (FERA) program. FERA provides an 18% discount on electricity bills for families whose household income slightly exceeds the CARE allowances. If your income is modestly above the CARE limits, it is worth exploring FERA to see if you qualify for additional energy bill relief.
| Household | 250% of Federal Poverty Guidelines (FERA) |
|---|---|
| 3 | $64,550 |
| 4 | $78,000 |
| 5 | $91,450 |
| 6 | $104,900 |
| 7 | $118,350 |
| 8 | $131,800 |
| Each Additional Person | $13,450 |
Securing Your Energy Savings
The PG&E CARE program is a vital resource for eligible California households, providing essential financial assistance to manage energy costs. Understanding the verification process is crucial for maintaining your enrollment and benefits. By staying informed, responding promptly to requests, and utilizing PG&E’s resources, you can confidently navigate the verification process and continue to benefit from affordable energy rates. Take the step today to verify your status and ensure your access to these valuable energy savings. For further information and to start your application or verification process, visit the PG&E CARE website or contact them directly.
