Experiencing car service can often be a mundane and time-consuming affair. However, Tesla has redefined this experience, particularly with its Tesla Loaner Car Program. This article delves into a personal encounter with Tesla service, highlighting how the Tesla loaner car program elevates customer satisfaction and sets a new standard in automotive service.
My journey began with a minor inconvenience with my 2013 Tesla Model S. A peculiar issue arose where all the car windows would randomly roll down. Initially, I took my Tesla Model S to the White Plains, New York service center for some routine fixes. The experience was adequate, reminiscent of typical car servicing – a drive to the center, a wait in the lounge, and eventually, car retrieval. While the service was competent, it still consumed a significant portion of my day.
However, this was before I truly understood the full scope of the Tesla Loaner Car Program. Recently, I encountered another issue, this time with my key fob. I discovered my Tesla Model S windows rolling down unexpectedly again. Upon contacting the service center, it was suggested that the sensitive key fob, with its button cover detached, was the culprit. It seemed my key fob was inadvertently triggering the window controls while in my pocket.
The Convenience of the Tesla Loaner Car Program
Needing a key fob replacement, I was informed that a simple mail delivery wouldn’t suffice. The new fob required programming to the car, a process necessitating a service center visit. Anticipating another day lost to car service, I was pleasantly surprised by Tesla’s offer: they would pick up my Model S and provide a loaner vehicle.
This wasn’t just any loaner; it was a top-tier Model S 85-kWh Performance, a vehicle boasting a price tag of around $100,000. This exemplified the premium nature of the Tesla Loaner Car Program. Instead of enduring a service wait, I was offered an upgrade, minimizing disruption and maximizing convenience.
Beyond the Key Fob: Addressing Additional Service Needs
Since my car was scheduled for service, I compiled a list of minor issues for the technicians to address. This included a malfunctioning rear door handle, a missing cover on the charge cord button, erratic “smart” wipers, and a slightly loose front fascia panel. Furthermore, I requested the latest software update, Version 5.0, aimed at reducing vampire battery drain.
Scheduling the service appointment required a three-week lead time. However, on the scheduled day, a Tesla representative arrived at my home, driving a pristine black P85 Model S loaner with minimal mileage. The exchange was seamless. After brief paperwork, I was handed the keys to the P85, with a note that its top speed was electronically limited to 80 mph, though acceleration remained unrestricted. My car was then taken for service, and I was left with a high-performance Tesla loaner car.
Experiencing the Tesla Model S P85 Performance Loaner
The allure of driving a Model S P85, even temporarily, was undeniable. The acceleration of the P85 was significantly more intense than my 60-kWh Model S. While my car was already impressively quick, the P85 offered an exhilarating, almost startling level of performance.
Tesla’s strategy with the Tesla loaner car program and providing P85 models became apparent. It’s a taste of the high-end experience, subtly encouraging owners of other models to consider upgrading. While the P85’s acceleration was thrilling initially, the novelty somewhat faded after a few high-speed runs. The raw power, while impressive, wasn’t essential for everyday driving.
Comparing Features: Loaner vs. Personal Vehicle
Beyond the sheer power, the P85 loaner highlighted several differences compared to my Model S. The Xenon headlights were noticeably brighter, and the cornering lights were a welcome addition. The loaner had a standard coil suspension, contrasting with my car’s air suspension. The coil suspension felt tighter and potentially more reliable long-term, sparking a touch of envy.
The P85’s Tech package included features like automatic locking upon walking away and automatic unlocking with door handle extension upon approach. These conveniences were appreciated. Conversely, the sunroof seemed noisy and less desirable. The P85’s large 21-inch wheels appeared somewhat extravagant, and reports of short tire life on these performance tires raised concerns. Fuel efficiency also differed, with the P85 consuming approximately 13 percent more energy than my 60-kWh Model S.
Service Completion and Unexpected Benefits
Despite the P85’s allure, I was content to get my own car back after three days. My service experience exceeded expectations. The key fob was replaced, the door handle fixed, the fascia panel tightened, and the wiper sensor cleaned. Unexpectedly, four service bulletin items were addressed, tires rotated, fluids topped off, and the car was washed and detailed, including tire dressing. The total bill was $0.00.
The software update wasn’t yet available, and the charging cord was temporarily misplaced, but a replacement was promptly shipped overnight at no cost. This level of comprehensive, complimentary service, coupled with the Tesla Loaner Car Program, was remarkable.
Conclusion: Redefining Car Service with Tesla
The Tesla Loaner Car Program is more than just a convenience; it’s a paradigm shift in automotive service. It transforms potential service inconveniences into opportunities to experience a superior vehicle, ensuring customer satisfaction and minimizing disruption. If this is the future of car service, it’s a future many would welcome. Tesla’s approach almost makes routine maintenance something to anticipate, setting a new benchmark for the automotive industry and highlighting the advantages of the Tesla service program.
